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Wet Basement Quiz – Question 10

by Maureen McCabe on March 4, 2008

Continuing the wet basement series this very wet Central Ohio morning. Flash flood warnings in Central Ohio. Heavy rains all night. Super Dry Basement guy’s (he wrote the book on Super Dry Basements) Wet Basement Quiz that he e-mail spammed me with says:

“Question #10: I’ve heard about a lot of scare tactics and High pressure sales being used by Waterproofing companies. Is there an honest contractor that can be trusted? ”

No answer? There was no answer to that question on the email spam. I looked at his website and there’s no answer to question 10 there either.

I think the quiz itself sounds like scare tactics.

Scare tactics?

I met a Central Ohio basement water proofing celebrity once, Norm,  Ron the Basement Doctor of JD Basement Systems . We had a couple of offices in the Worthington Real Living HER office that flooded in heavy rains. My office was one of them… the company kept trying different things to fix it and finally (after years of the problem) brought in JD Basement Systems to get it fixed.

Norm Ron is pictured in the link above at the top of their website.  Norm Ron is on their TV commercials.

When I met Norm Ron did I ask for his autograph?

No.

I gave him a piece of my mind over the one employee of his company I’d ever met. The guy from JD Basements was one of four contractors called in to give an estimate on a repair to a crawl space on a “little old ladies” house… the representative tried to sell a big job rather than give an estimate on the repair an engineer had outlined based on the home inspection.

Their estimate for the repair fifteen times the cost of the repair that was requested by the buyer and outlined by a home inspector (an engineer.) Fifteen times the cost of the repair that was estimated by the other contractors who gave the seller estimates. Fifteen times the cost of the repair that was completed. Why was the estimate so much higher? The representative of JD Basement Systems got creative. He did not think the home inspector had suggested the best repair. He went into a big “what if” scenario based on ??? He put on quite a show for the audience of a little old lady home seller, her listing agent and the buyers agent.

When I met Norm  Ron, he apologized and asked me who the representative of his company was. This salesman was no longer with the company (I called in looking for him to verify it.) JD Basement Systems call their people inspectors on their website:

“The Basement Doctor”®, J&D Basement Systems has some of the finest individuals out in the field serving our customers. Our inspectors would be happy to visit your home to complete your FREE Estimate. Please select names from the following drop-down menu to view our inspector biographies. “

Do representatives of water proofing companies sell a job? Use scare tactics? Some do. Some of the best do. If I had to use someone I would use a company like Norm’s Ron’s. I would still be wary of the “inspectors” selling a job.

Wet Basement Quiz Question #8

Wet Basement Quiz Question 7

Wet Basement Quiz Questions 5 & 6

Wet Basement Quiz Question 4

Wet Basement Quiz Question 3

Wet Basement Quiz Question 2

Central Ohio Wet Basement Quiz…

What happened to question number 9?

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{ 6 comments }

1 Pat March 11, 2008 at 09:05 pm

SO, Who is the best person to contact for repairing/fixing the wet basement problems????

2 Maureen McCabe March 11, 2008 at 10:02 pm

I personally have never had any experience with any of the companies, so I could not recommend anyone from personal experience. Have you? I welcome comments from consumers who have used any of the local companies.

I notice internet searches that ended up here for the terms: “the basement doctor costs” and “cost of j&d basement systems waterproofing.” IMHO not J&D but all basement contractors will charge you as much as they can get away with so talk to more than one contractor.

I think having a home inspector inspect the basement first is a good idea… then when the basement contractors “inspector” (that’s what some call their sales people) start selling a job for thousands of dollars and start using scare tactics, you will not be intimidated.

3 ron April 7, 2008 at 11:06 am

My name is Ron not Norm. I found this blog byaccident. I remember this meeting in the HER office in Worthington.I left feeling that this person did not want to listen but just wanted to start a fight with me.Our record of customer satisfaction speeks for itself.Blanket statements about any industry are very negative. Call J&D and you will find out the truth.

4 CM April 10, 2008 at 10:05 am

Maureen,
While you personally understand the realities and responsibilities of a realtor there are many in your field who do not. I personally have felt first hand how a particular local realtor (not to be named) dealt with a wet basement in the home I purchased. She told the sellers to “beautify” by painting the walls with drylock, laying fresh carpet and stacking all their boxes against the wall in question disguising the issue for the home inspector. (Unless of course you believe the Home Inspector was responsible to move all the boxes). I would be interested to know how many realtors out there see markings of water intrusion in basement walls and suggest this. Three months after moving in and now over $5000 later I have resolved the issue in numerous ways–mold remedy, pipe replacement and weep hole drilling.
I had various quotes and inspections and chose to go with a man (Jim Grove) who took the time to explain each and every issue and the steps it would take to resolve it. It wouldn’t surprise me that the sellers ended up moving because they had a quote from another company ($14000) that scared them.

What is unfortunate is that realtors who know issues with homes don’t educate sellers on proper disclosure. The fear of losing “the deal” causes them to create a negative aura throughout your industry.

Further the black mark your industry receives because of consumers who refuse to accept advice about doing the right thing. What a fight a realtor must have on their hands to get the sale.
That being said, realtors who perform as the one who listed this home deserve to have consumers seek restitution from their E&O insurance.

All it takes is doing the right thing.

5 Maureen McCabe April 11, 2008 at 05:52 am

Speaking of a “local” real estate agent CM wrote:

“She told the sellers to “beautify” by painting the walls with drylock, laying fresh carpet and stacking all their boxes against the wall in question disguising the issue for the home inspector.”

The fact that the real estate agent told the sellers to “beautify” is documented? It was proved that the real estate agent orchestrated it? That it was not the sellers who made decisions to “beautify” the basment. You got restitution from E&O? As I understood it E&O does NOT covers me for Errors and Omissions if I break laws???

It was not the sellers intention to disguise and “beautify” the basement? It was the real estate agents?

“(Unless of course you believe the Home Inspector was responsible to move all the boxes). ”

No home inspectors do not remove boxes. Any buyer who would expect them to do so is unreasonable. Did you consider writing a clause in the contract that the boxes in the basement be removed for the inspection? How did the wall look at your preclosing walk through? Of course if you did not take possession at closing you would still see boxes along a wall.

I have met Jim Grove! J&J? An experience with a home seller being quoted an astronomical dollar figure for a repair by a salesman (they call them inspectors) with JD was because of confusion between J&J and JD. Both gave quotes for the work. Jim Groves and his crew did the job, that the buyers home inspector (engineer) requested.

CM wrote:
“I would be interested to know how many realtors out there see markings of water intrusion in basement walls and suggest this. ”

I’d assume a very tiny number. We hear from the buyers (some buyers) years later, they have called a water proofing company for a quote and been given a crazy number… and now they believe the seller (or the listing agent?) deceived them…

I am sorry to hear of your unforutunate experience. I do think your experience is outside of the ordinary.

6 Maureen McCabe April 11, 2008 at 06:09 am

Please note it says: “If I had to use someone I would use a company like Norms. I would still be wary of the “inspectors” selling a job.”

I meant Ron obviously.

Ron my apologies on the name thing… you may not remember this but I said a wrong name that day in my office too. Maybe I said Norm?

I think it may be a “Cheers” thing… not that you look like Norm on Cheers, or are anything like him but something about your ad campaign (and this may be going back to the 90′s…) and the “Basement Doctor” makes me think of Cheers, where everybody knows your name… I think you have done a great job of getting everyone in Central Ohio to know to call you.

Gosh sorry you felt like I was trying to start a fight with you by mentioning the one experience I had with your company. I did not have your employees name to give to you at the time.

The one experience I had with your company there was the home seller, the home buyer, and the other real estate agent there to witness the employee from your company try to sell a job that was not necessary. Luckily a local contractor quoted the job at a price the seller could NOT afford but had to do because the buyer’s home inspector who was an engineer specified the repair to be made to the crawl space. She had to do it to get the home sold.

Again I said: “If I had to use someone I would use a company like Norms. I would still be wary of the “inspectors” selling a job.”

My old office leaked at least once after the repair… I know. I doubt Real Living HER was paying for a lifetime warranty though either. I moved up to the second floor. Much more dry.

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